ScriptLogic Help Desk Software: Point, Click, Done
Help Desk Authority for the IT Help Desk
(Formerly BridgeTrak)
Empowers IT Administrators to effectively manage trouble ticket requests with proven, scalable and flexible software to shorten the lifecycle of IT help desk issues.
- Realize a 42% efficiency gain by implementing a ticket tracking solution to manage help desk issues
- Eliminate 15% of help desk calls by implementing a knowledgebase
- Achieve “enterprise” functionality at an SMB price point
- Implement ITIL Service Desk practices
Help Desk Authority for Customer Support
Increase customer satisfaction by implementing affordable and flexible customer service software from ScriptLogic.
- Provide Customers with a 24x7 customer support web portal
- Empower Customer Service Representatives to better manage SLA’s
- Easily receive service requests via the Web, phone, or email
Help Desk Software for the iPhone
NEW Help desk software for Technicians on the go! Introducing a new iPhone/iPod client to manage your Help Desk Authority issues: HDMobile
- Connect to your help desk wherever you have wi-fi, internet or mobile service
- Update and add data to existing help desk tickets in real- time
- Not a Web 2.0 application, but a true iPhone application for better mobile performance
Password Reset
Reduce the number of password related service requests up to 33% and offload the task of resetting passwords and unlocking accounts to network users
- Enforce administrator-defined password policies
- Eliminate the need for dedicated workstations (Kiosks) and additional hardware purchases
- Decrease the need for IT resources to identify and authenticate users for resetting passwords or unlocking accounts – reliably push the burden to users
Remote Computer Support
Reduce the cost of providing support to local and remote workers with secure, centralized, web-based remote support.
- Increase the productivity of remote and traveling workers and accelerate ticket closure by providing remote support on the LAN or across the internet
- Avoid the added expense and limited functionality offered by most hosted services
- Diagnose, fix and even perform background maintenance tasks on a user’s computer without disrupting their productivity levels
Why help desk software from ScriptLogic?
Companies can achieve an outstanding ROI from ScriptLogic’s help desk solutions. Cost saving benefits include an increase in staff efficiency and service levels-- to doing more with fewer resources available; our help desk software solutions are flexible, scalable, and offer an outstanding feature to price ratio.
Leading the way with Innovation
ScriptLogic takes a holistic approach to help desk management. Our comprehensive-set of solutions offers you scalable, easy-to-use tools to make your help desk more efficient. We offer a three tiered innovative approach to help desk management:
Prevent, Manage, Respond
Software Review:
"Help Desk Authority (formerly BridgeTrak)was replete with time saving and documenting features for the support and help desk environment."
Microsoft Certified Professional Magazine Online (www.pcmag.com)
What do Customers love about our help desk software?
"Help Desk Authority does SO much...It helps me with change logging, it provides tracking of inventory changes, it synchronizes with Active Directory, ... and more!"
Highlights for Children
"I really like this software because it tracks everything…I can search by just one word and find what I am looking for in just a matter of seconds."
NY Municipal Credit Union
"Help Desk Authority has allowed the staff to keep a log of issues that have been addressed, allowing for better time management."
Orange County United Way
