ScriptLogic Help Desk Software: Point, Click, Done

Help Desk Authority Grows with your Business

Help Desk Authority empowers Help Desk technicians to effectively manage trouble ticket requests with scalable and flexible Help Desk software for small and medium sized businesses. Customizable for your specific business needs, ScriptLogic’s Help Desk Authority provides a wide range of self-service and automated functions – giving Help Desk staff more time to focus on critical issues and aligning with ITIL Service Desk best practices.

Identify, Track and Manage Incidents

With Help Desk Authority, you can manage IT trouble tickets with:

• Ticket Lifecycle Management – Manage trouble tickets from creation to close
• Ticket Workflow – Assign conditions and rules
• Active Directory integration – Sync user and organizational information
• Scheduled Reports –Set daily and monthly reports to distribute automatically
• Custom Dashboards – Include key reports into one, comprehensive view
• Issue History – Determine incident trends for locations, departments, users and assets

Customize the IT Help Desk to Your Business

Help Desk Authority fits your business through:

• Simplified Configuration – Set up Help Desk Authority within minutes
• Full Customization – Change layouts, views and data fields without programming
• Multiple Interfaces – Access Help Desk Authority from Windows, web and iPhone clients

User Self-Service with Help Desk Authority

Save Help Desk technician time with these user self-service features:

• Self-Service Portal – Create incident tickets, access knowledge base and view critical IT messages without contacting the Help Desk
• Password Self-Service –Users can unlock or reset passwords without opening a ticket
• Knowledge Base – Access articles and resolutions for common incidents
• Message Board – Discuss critical updates and information
• Priority Mapping – Follows ITIL best practices for defining incident priority

Upgrade Help Desk Authority with Powerful, Integrated Modules

Extend the Help Desk’s reach with these integrated modules:

• Asset Management – Attach hardware and software information to Help Desk tickets
• Proactive Event Management – Automatically open tickets when network issues occur
• Password Self-Service – Users can unlock or reset passwords without opening tickets
• Remote Support – Resolve remote employees’ incidents directly through tickets
• Troubleshooting tools – A dozen network monitoring and management tools in the ticket