Think Beyond Help Desk to Incident Management!

BridgeTrak has been paired up with 2 NEW products from ScriptLogic to provide a complete, secure Incident Management Solution for your business!

Learn more about Password Self-Service/Reset and Remote Computer Management/Remote Control tools below, or Download a free trial of these applications now! All ScriptLogic applications offer an outstanding feature to price ratio!

Reduce Help Desk Calls with Password Reset Capabilities

Desktop Authority Password Self-Service reduces the number of issues submitted to the help desk by allowing users to reset their own forgotten passwords or locked accounts, eliminating the biggest source of help desk calls.

Analysts estimate that 40% to 60% of all help desk calls are password related. Allowing users to reset their own passwords can reduce this volume by over one-third.

Respond to Issues Fast with Remote Computer Management

Extend the reach of your help desk with Desktop Authority Remote Management Gateway. Reduce the cost of providing support to local and remote workers with secure, centralized, web-based remote management of computers.

Remote computer management allows end-users to remain productive on their computers while technical issues are being worked on the background. Traditional remote computer control , where keyboard and mouse control are taken, is also part of this highly effective incident management tool!

Transitioning your help desk to a complete Incident Management Center is as easy as contacting your Account Representative at 724-443-5900. Call for more information or a free price quote on these 2 new exiting product offerings from ScriptLogic!

Don't forget to visit ScriptLogic at the Help Desk Institute 2008 Annual Conference and Expo (March 9 - 12, 2008 / Dallas, TX).