Support Remote computers from your help desk with ScriptLogic's Remote Management Gateway

Desktop Authority Remote Management Gateway

If you support users that travel and work from home offices...
then you’ll know how much more productive they would be, and how much faster you could resolve their issues if you could provide remote assistance over any Internet connection. Desktop Authority Remote Management Gateway provides instant, anytime remote assistance of users, no matter where they are. Unlike other solutions which require you to sign up for an expensive hosted service, Desktop Authority Remote Management Gateway is installed directly into your network so you have more control over your costs and your infrastructure. Remote Management Gateway provides instant, anytime control of LAN and Internet computers from a web-based console, with real-time display of availability, bulk deploy and single-click user installations. End-to-end Security is facilitated through SSL encryption, administrator certificates, IP range control and access lists ensure communication and control are secured, even in dual-firewall DMZ configurations.

Assist users no matter where they are

Fix problems no matter where the users are on the local network, on a home computer or anywhere else on the Internet

Increase productivity of remote and travelling workers

Reduce remote users’ down time and accelerate help desk ticket closure

Centralize Remote Management tools

One place to remotely assist all computers on the LAN and across the Internet

Reduce help desk and travel costs

Why go to work when you can work from home.

Available Features

Remote control
Remote command prompt
File system explorer
File transfer
Chat
Health and performance graphs
Computer settings: virtual memory, shares, drivers, services, processes, open fifiles, DLLs in use and more