Scriptlogic Help Desk Software: Point, Click, Done

Help Desk Authority Professional

Help Desk Authority Professional is the comprehensive Help Desk software solution for small to medium businesses and is easily customized to your specific business requirements. It also provides a range of self-service and automated functions to enable IT to focus on the most important issues and can be upgraded to include powerful, integrated management tools as your business and/or network environment grows, empowering the Help Desk team to immediately diagnose and resolve issues from within Help Desk tickets.
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Help Desk Authority Enterprise

Help Desk Authority Enterprise is the advanced Help Desk solution for small to medium businesses that need to manage a complex and growing network environment. Help Desk Authority Enterprise includes unique management solution integrations that enable administrators to diagnose and resolve issues immediately. The Enterprise edition is also easily customized to your specific business requirements and provides a range of self-service and automated functions to enable IT to focus on the most important issues.
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Password Self Service

Password Self-Service is a tool that allows users to change lost or forgotten passwords. Since password recovery is one of the most frequent Help Desk Issues, implementing Password Self-Service will allow Help Desk Technicians to focus on more pressing, critical tasks.
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Remote Support Center

From a Help Desk ticket, administrators can remotely manage desktops using behind the screen technology.
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HDAsset

HD Asset gives Help Desk technicians and administrators the ability to inventory hardware/software assets and view asset details directly within the Help Desk ticket.
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Packet Trap IT

By integrating PacketTrap IT, Help Desk Technicians will receive a ticket at the moment a network problem occurs. This integration decreases incident remediation time because the Help Desk staff can proactively address problems without notification from end users.
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sl360

SL360 is a troubleshooting tool suite that combines many network monitoring tools into the Help Desk ticket. With sl360 integration, your Help Desk will be equipped with a suite of network monitoring tools for real time monitoring.
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