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Receive BOTH Windows and Web licenses to BridgeTrak 's core help desk and trouble ticket tracking solution for greater End User flexibility! Users can work in the environment (Web or Windows) that best meets their needs, or can switch between platforms as needed.
Take a free test drive of BridgeTrak with one of our free help desk software demo options.
Core Tracking Software
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Easy-to-use, scalable, client-server application offering the features
and benefits most requested by help desk, call center, technical support, and IT professionals. Help Desk Software for Windows Profile...
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Now you can get comprehensive tracking for Internet or Intranet use!
Make your help desk accessible to remote offices or field agents through a standard Web browser. Help Desk Software for Web Profile...
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| Expansion Modules (Available Seperately or as a Bundled Package) |
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Promote customer self-help with this Web tool! Give external customers and contacts the ability to enter and view their own issues, and view the Knowledge Base via the Web -- all without interaction with your help desk staff.
BridgeAccess Profile...
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Automatically escalate issues! You define the criteria to trigger the escalation and create a series of actions and notifications for those issues.
BridgeAutoEscalate Profile...
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BridgeMail maximizes the power of email by converting email from your Customers into BridgeTrak issues and appending those issues. BridgeReceive Profile...
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Quickly search through your entire database of information with this powerful search engine tool.
BridgeSearch Profile...
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Streamline the maintenance of managing your BridgeTrak Users and Contacts with the new Active Directory Integration Module.
Learn more ...
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| Other Incident Management Products from ScriptLogic |
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BridgeTrak also pairs up with 2 NEW products from ScriptLogic to provide a complete, secure Incident Management Solution for your business.
Learn more about Scriptlogic's other incident management tools.
- Password Recovery / Password Reset - Desktop Authority Password Self-Service reduces the number of issues submitted to the help desk by allowing users to reset their own forgotten passwords or locked accounts, eliminating the biggest source of help desk calls.
- Remote PC Management / Remote Computer Control Desktop Authority Remote Management Gateway extends the reach of your help desk and reduces the cost of providing support to local and remote workers with secure, centralized, web-based remote management of computers.
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