Scriptlogic Help Desk Software: Point, Click, Done

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BridgeTrak HelpDesk Modules

Customize BridgeTrak Help Desk Software With Optional Modules:

BridgeAccess

Promote customer self-help with this Web help desk tool! Give external customers and contacts the ability to enter and view their own issues, and view the Knowledge Base via the Web -- all without interaction with your help desk staff.

BridgeAutoEsculate

Automatically escalate trouble tickets for better helpdesk mangement! You define the criteria to trigger the escalation and create a series of actions and notifications for those issues.

BridgeMail

BridgeMail maximizes the power of email by converting email from your Customers into BridgeTrak issues and appending those issues.

BridgeSearch

Quickly search through your entire database of information with this powerful search engine tool.

ActiveDirectory Module

Streamline the maintenance of managing your BridgeTrak Users and Contacts with the new Active Directory Integration Module.