Scriptlogic Help Desk Software: Point, Click, Done
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IT Trouble Ticket Software
BridgeTrak helps IT or technical support departments effectively manage and track trouble tickets / issues. Learn more about the features available in the BridgeTrak trouble ticket tracking tool.
- BridgeTrak for Windows and Web allows technical support staff to receive technical support / issue / trouble ticket requests from a variety of sources: telephone calls, email, or online forms. All issue data is stored in BridgeTrak's scalable, central database.
- Issues / trouble tickets can be routed to appropriate members of the technical support team for resolution. Team members can be automatically emailed from within the application.
- Resolution time for trouble tickets / technical support requests can be monitored and tracked to ensure that issues are handled in an efficient and effective manner, and to ensure that issues do not fall "between the cracks".
- Technical support staff can quickly scan over past issues with the standard query feature in BridgeTrak or over the entire database (issues, contacts, customers, and attachments) with BridgeSearch, an optional software module.
- Support department can compile a Knowledge Base of issues that can:
- Aid in future problem resolutions (no more re-inventing the wheel)!
- Serve as a teaching and reference tool to "junior" members of the technical support staff.
Licensing includes both Web and Windows environments. BridgeTrak offers seamless trouble ticket tracking for reducing the entire life cycle of an issue. BridgeTrak Trouble Ticket Tracking software as low as $995 for a five technician license. Extra Value: Includes 1 Year Software Support!
More detailed product information and a free help desk software evaluation of BridgeTrak can be downloaded from the ScriptLogic web site. Download
Learn how BridgeTrak is an effective software for other applications.
