Scriptlogic Help Desk Software: Point, Click, Done
IT Trouble Ticket Software
Help Desk Authority (HDA) takes the "trouble" out of trouble ticket tracking for the IT help desk and delivers a quick ROI. Learn more...
Help Desk Authority 's robust feature set and productivity bundles help IT technical support departments to effectively manage and track trouble tickets / issues.
- Help Desk Authority for Windows and Web allows technical support staff to receive technical support / issue / trouble ticket requests from a variety of sources: telephone calls, email, or online forms. All issue data is stored in Help Desk Authority 's scalable, central database.
- Mobile technicians can manage issues on the go with HDMobile, Help Desk Authority's client for the iPhone.
- Issues / trouble tickets can be routed to appropriate members of the technical support team for resolution. Team members can be automatically emailed from within the application.
- Resolution time for trouble tickets / technical support requests can be monitored and tracked to ensure that issues are handled in an efficient and effective manner, and to ensure that issues do not fall "between the cracks".
- Technical support staff can quickly scan over past issues with the standard query feature in Help Desk Authority or over the entire database (issues, contacts, customers, and attachments) with HDSearch, an optional software module.
- Support department can compile a Knowledge Base of issues that can:
- Aid in future problem resolutions (no more re-inventing the wheel)!
- Serve as a teaching and reference tool to "junior" members of the technical support staff.
Licensing includes both Web and Windows environments. Help Desk Authority offers seamless trouble ticket tracking for reducing the entire life cycle of an issue. Help Desk Authority Trouble Ticket Tracking software as low as $199 per technician (minimum 5 techs). Extra Value: Includes 1 Year Software Support!
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Software Review:
"Help Desk Authority was replete with time saving and documenting features for the support and help desk environment.."
Microsoft Certified Professional Magazine Online
