Issue Entry in BridgeTrak Tracking Software
- Tech support issues are entered into an easy-to-use, split screen with the ability to resort or remove tabs located at the bottom of the screen.
- The Issue Window contains basic information about the issue including date/time opened, status, priority, assigned to, customer, etc.
- Customize the Issue form display by making fields visible, required or create your own custom fields.
- Scrolling Message Bar Broadcasts Important Information
- Customers are linked to Company, Location, and Department fields for easy data entry
- Track both Status and Sub-Status of an issue
- Categories drill down to 4 layers for accurate identification of the request
- Issues may be assigned by group or user with designated skill sets with the skills based assignment feature
Tab Views
- Resolution Tab - This free text area tab contains the description of the issue with notes from the technication as well as the resolution. Includes a Date/Time and User ID stamps for updating notes
- Custom Fields Tab - Build a custom form for your unique tracking needs. Fields are dynamic and available from the query manager.
- Activity Tab - Contains a complete audit trail of all activities, including time spent and activities.
- Assets can be integrated within BridgeTrak to provide a complete history of any asset. Learn more about the Asset Tracking in BridgeTrak help desk software.
- Products that you sell and support or Support Contracts owned by your customers, are tied to the support request
|
 |
|
