Scriptlogic Help Desk Software: Point, Click, Done

Contact Us | 1-800-813-6415

Solving Your Help Desk Needs

Internal IT Help Desk Solution

ScriptLogic enables IT help desks do more. By providing tools to optimize the work flow with an IT help desk, ScriptLogic's Help Desk Authority:

  • Increases efficiency through technician management of trouble tickets
  • Eases the burden on the help desk with employee self-service
  • Speeds issue resolution with remote computer management
  • Assists with tracking and management of assets
  • Simplifies user maintenance with Active Directory Integration
  • Reduces a major source of trouble tickets with Password Self-Service

 

Customer Support Solution

Customers are the lifeline of every business and ScriptLogic helps you increase customer support satisfaction levels.

  • Provide a Web portal to your help desk for 24/7 online service without adding to your staff
  • Reduce an estimated 15% of support requests through a customer knowledge base of known resolutions
  • Enforce SLA's with an automatic escalation of issues
  • Automatically translate customer email-based support requests into issues
  • Equip agents with easy to navigate issue entry screens

 

 

 

Internal Help Desk Work Flow

help desk software with work flow

 

 

 

 

Customer Support Work Flow