IT Managers, Take Heart!
Help Desk Software Offers Affordability, Simplicity

Cranberry, PA -- August 15, 1999 /MMG/ -- IT managers looking for a faster, easier solution for tracking and resolving problems can now easily implement Bridge 99. The powerful and feature-packed help desk, call tracking, and issue tracking software is now available from Kemma Software at http://www.helpdesksoftware.com. Bridge 99, which also comes with a Web interface component, is affordably priced, easy to implement and works with a variety of databases making it scalable for growing companies with expanding needs.

"We feel that a need has gone unfulfilled in the IT community," says Kemma Software's Beth Marak. "Basically, it has been practically impossible to find powerful yet low-cost problem tracking software for IT departments. We realize this, so we deliver the features and benefits most requested by organizations." Bridge 99 is a client-server application for Windows 95/98 or NT/2000 that allows technology managers to easily track issues within their organizations. It is a scalable solution designed to work with Microsoft Access, and Microsoft SQL Server.

The Web interface component now enables unlimited users to access many existing features by integrating the ease of remote accessibility and the absence of client installation. Using a standard Web browser, users are easily able to add and update issues, view hotlists, see lists of issues assigned to them or reported by them, and access the knowledge base. Users can now customize all the major windows of Bridge 99. Personalizing the application to meet their specific needs, they can decide where fields will be positioned, what the fields will be titled, and how they will look. Screen views and the inclusion or exclusion of desired fields or features can also be customized. Bridge now allows information to be forwarded and received through most e-mail systems. In addition, advanced e-mail notification will trigger an automatic e-mail of an issue based on certain criteria, eliminating cutting and pasting.

Bridge 99's updated internal knowledge base simplifies management of recurring issues. The knowledge base feature enhances trouble-shooting and problem solving capabilities by allowing the creation of individual in-house reference libraries. A "reference card" is created when an issue arises that queries and then answers the problem. Issues can be navigated via tree control, keyword or by full text.

In addition, Crystal Reports' full integration with Bridge provides a wide-range of reporting features that can be e-mailed or exported to various file formats. Kemma Software can also build a customized report to fit a client's needs. Referring to Bridge 97, Bridge 99's predecessor, CMP Media, publisher of Information Week comments, "This software gives you all the power you need while keeping things simple."

About Kemma Software:

Founded in 1996, Kemma Software is an emerging leader in the help desk and tracking software market. Since its inception, the company has provided affordable, yet capable help desk-tracking software to the technical community. Headquartered in Pittsburgh, Pennsylvania, Kemma Software services the global business community with Customers worldwide. Clients include Center for Disease Control, U.S. Department of Defense, Hewlett Packard, U.S. State Department and other prominent corporations. IT managers looking for a simple, affordable way to track their department's problems will find Bridge 99 offers the power they need at a price they can afford.