Features |
Benefits |
Customization
- Drag and drop screen layouts
- Custom fields
- Required fields
- Company logo on Web portal
- Issue templates
- Business operating schedule
|
- Easily customize without programming
- Track important custom data
- Standardize data entry
- Display your “Brand or Logo”
- Create issues fast and on the “fly”
- Time resolutions according to your schedule
|
Issue Management
- Auditable issue history
- Link related issues
- Automatic issue escalation
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- Easy tracking of all issues
- Quickly see all tasks needs for resolution
- Eliminate lost or unresolved issues from falling through the cracks
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Reporting
- Customizable dashboard view
- Standard reports and graphs
- Export to multiple file format
- Custom reports using Crystal
|
- Keep important data highly visible
- Easily create useful reports
- Manipulate data as needed
- Meet specific company reporting requirements
|
Data Management
- Switch between multiple database profiles
- Issue folder hierarchy
- Standard data query
- Advanced data search including issue attachments
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- Track various department or project data
- Find issues fast
- Apply custom queries to reports
- Quickly search your entire help desk database for relevant results
|
Asset Inventory / Asset Management
- Associate assets with contacts
- Store vendor, mfg, and leasing info
- Inventory assets across your network (scheduled and on-demand)
- Launch Remote Support Center from within Help Desk Authority
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- Get a clear picture of assets
- Associate warranties and contracts
- Troubleshoot issues using inventory history of hardware, software, system information
- Provide instant, secure, remote support to computers on the LAN or on the Internet
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Communication
- Provides a scrolling message board
- Populate email templates with issue data
- Provides automatic issue notification
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- Broadcast critical messages
- Quickly send issue relevant emails
- Respond immediately to issue changes
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