BridgeTrak is powerful help desk / problem tracking software for the organization or IT department with or without a formal help desk. BridgeTrak is affordably priced, easy to implement, and delivers the features and benefits most requested by organizations. BridgeTrak works with a variety of databases making it scalable for growing companies with expanding needs. Review the BridgeTrak help desk system for yourself with a free, comprehensive software demo!

	Click on a software feature to view a screen shot.
BridgeTrak help desk software offers a myriad of features and benefits without the cost!
	Issue Templates ................................Simplify issue entry! Create an issue template from an existing issue and use it as a clone when entering similar issues!
	Automatic Issue Escalation .................Improve issue response! (BridgeAutoEscalate) When defined criteria are met, issue are escalated enabling appropriate actions to be taken.
	Automatic Notification .......Keep informed of critical matters! (BridgeAutoEscalate) Those "need to know" individuals can be automatically notified when an issue status changes.
Popular features that have made BridgeTrak the help desk software choice for many organizations!
	File Attachments .....................Attach files for fast, easy retrieval! Attach a variety of program files into an issue, customer, contact or knowledge base record.
	Security Permissions ..........Provide access to those who need it! Assign various security permissions to a user or group of users, such as "Tech Support", or "HelpDesk".
	Knowledge Base ..............................Faster problem resolutions! Transfer issues into the knowledge base to build a library of information relevant to your organization.
	Customization ..................................Personalized window views! (BridgeTrak for Windows Only) Customize windows by deciding on field positioning, titles, and appearance.
	Issue Entry .............................................Fast, intuitive data entry! All information about an issue or problem is stored in an easy-to-navigate, seven-tab window.
	Reports .....................................................Extract important data! Create a variety of predefined reports, export them to various file formats, or e-mail them.
	Status Bar .............................................Keep track of Your issues! The customizable status bar shows you a count of issues that are important to you.
	Query ..................................................Instant access to solutions! Solve problems easier with instant access to the history of past problems and resolutions. Not be confused with BridgeSearch.
	Graphs ..........................................................Variety of visual tools! Create pie charts, bars, columns, stacked columns or 3D graphs.