Scriptlogic Help Desk Software: Point, Click, Done
Customer Support
Help Desk Authority enables your customer support staff to quickly respond to issues; you’ll simultaneously increase help desk productivity and customer satisfaction.
Increase Efficiency and Customer Satisfaction Levels
Whether or not your support desk is managed 24 x 7, your customers can communicate their service needs via a Web based portal that allows customers to enter and track issues. Customers can even access a knowledgebase with resolutions for common service requests; this inturn can reduce the overall number of service requests submitted to your help desk.
15% of help desk calls can be eliminated with the use of a knowledgebase alone
Benefits to Support Desks
Help Desk Authority helps customer service representatives better manage their SLA’s, maintain strong customer relationships and improve overall customer retention and satisfaction levels. Additionally, Help Desk Authority can:
- Enable companies to track custom defined data important to their business
- Allow customer service representatives to receive support requests via email/telephone or web and route those issues to the appropriate staff for quick resolution
- Help support technicians reduce the number of open issues by providing self-help knowledge base articles to address known resolutions to common or recurring issues
- Communicate ticket/issue status and related information in real-time so service levels can be maintained and downtime for the customer is significantly reduced
- Easily deploy and maintain a 24X7 “trouble ticket tracking”operation without adding additional staff or a dedicated system administrator to maintain it
- Display your company or product logo for branding on the customer-centric Web portal
With proven scalability, user self service, extensive customization and Web and Windows interfaces, Help Desk Authority delivers the tools help desk professionals need the most.
Customer Support Work Flow
