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Call Tracking Software
BridgeTrak is an effective call center software solution helping to manage customer issues. BridgeTrak software (for Windows or Web) enables call centers or customer service centers to:
- Effectively eliminate calls from falling through the cracks and reduce the number of unresolved calls with BridgeTrak's numerous tracking and reporting features.
- BridgeTrak call center software allows you to log calls easily through a Windows interface or Web interface.
- Use Issue and email templates to save time with data entry.
- Save time by converting email into issues with BridgeMail.
- Increase service levels by resolving calls faster with information you store in BridgeTrak's Knowledge Base.
- Decrease the number of calls received by your call center by providing end-users with a means of entering their own issues and checking on the status of their issues.
- Provide 24/7 customer support, without adding to your call center staff, with BridgeAccess.
- Automatically escalate issues or notify agents of important changes or issue details with BridgeAutoEscalate, an enhancement toolfor BridgeTrak call center software.
- Quickly search over your entire BridgeTrak database and attached files with BridgeSearch to provide faster response time to customer calls.
Available for both Web and Windows environments, BridgeTrak offers seamless trouble ticket tracking for reducing the entire life cycle of an issue. BridgeTrak Trouble Ticket Tracking software as low as $995 for a five technician license. Extra Value: Includes 1 Year Software Support!
More detailed product information and 30-day evaluation copy of BridgeTrak can be downloaded from our web site. Download
Learn how BridgeTrak is an effective software for other applications.
