3.01 RoboSoft 4.0.630 Portable Application Description, or PAD for short, is a data set that is used by shareware authors to disseminate information to anyone interested in their software products. To find out more go to http://www.asp-shareware.org/pad CMP-00610982D8C APP-00610996B4B Help Desk Authority (formerly BridgeTrak) ScriptLogic Corporation Further Streamlines Help Desk Management With BridgeTrak 8.0 BridgeTrak Help Desk Software FALSE ScriptLogic Corporation 6000 Broken Sound Parkway Boca Raton Florida 33487 United States of America http://www.scriptlogic.com Marketing Department slsales@scriptlogic.com Marketing Department slsales@scriptlogic.com slsales@scriptlogic.com slsales@scriptlogic.com slsales@scriptlogic.com 561-886-2400 561-886-2400 561-886-2400 561-886-2400 N Y N Help Desk Authority (formerly BridgeTrak) 8.1 Build 221 05 28 2009 995 Demo Minor Update Install and Uninstall WinXP,Windows2000,Windows2003 English Help Desk Authority (formerly BridgeTrak) rebrands the product to join ScriptLogic's desktop mgmt tools. Also, asset management capabilites have been greatly improved with the addition of the HDAsset inventory module and integration with Desktop Authority's asset feature. Updated dashboard, etc Pentium Processor1 ghz+, 512MB RAM, 100mb Business Business::Helpdesk & Remote PC 58195968 56832 55.50 BTWin80.exe btwin70.EXE BRIDGE.EXE BridgeTrakWindows.exe Y 30 Either/Or Help Desk Software 100 issues; MS Access avail only in demo version Atom 1.0 Blog Y 1.0 http://Submit-Everywhere.com/extensions/NewsFeed.htm This PAD extension allows you to add your RSS and Atom news feeds info into your PAD file. This info can be used by RSS feed submission software or by feed directories themselves. ScriptLogic Blog Marketing English slsales@scriptlogic.com Department BOCA RATON, Fla.--(BUSINESS WIRE)--May 4, 2009--ScriptLogic® Corporation , a leading provider of systems lifecycle management solutions for Microsoft® Windows®-based networks, today announced Help Desk Authority 8.1, a powerful help desk software solution for tracking tickets and shortening the lifecycle of help desk issues. This latest version of Help Desk Authority, which will be available for download on May 11, accelerates incident resolution with: integration of hardware and software asset information directly into trouble tickets, a major upgrade of asset inventory collection features, further integration with ScriptLogic`s Desktop Authority®, an industry-leading solution for comprehensive desktop management, and an iPhone client. Formerly known as BridgeTrak, Help Desk Authority 8.1 also introduces complete rebranding and new packaging options that recognize ScriptLogic`s help desk offerings as a strategic component of ScriptLogic`s expanding product portfolio. Furthermore, two advanced versions of Help Desk Authority (Pro and Enterprise) are now available through ScriptLogic`s distributor network in the U.S. and Canada. Help Desk Authority 8.1 offers two ways to link asset inventory with help desk trouble tickets. First, Help Desk Authority`s optional HDAsset module has been significantly upgraded to gather an inventory of assets from the hardware and software on the Windows network without requiring agents to be installed on target devices. In addition, customers with Desktop Authority can schedule a regular import of asset inventory collected by Desktop Authority`s agents. “At ScriptLogic, we are committed to updating our products to meet IT administrators` unique and evolving needs,” said Jon Rolls, vice president of Product Management at ScriptLogic. “In order to expedite help desk trouble ticket resolution and deliver greater value to our customers, we`ve made big improvements in Help Desk Authority`s asset management capabilities, updated the product packaging options and added integration with our Desktop Authority product line.” Help Desk Authority enables internal help desk technicians and external-facing customer service representatives to manage end-user issues, ensuring that issues are addressed in a timely manner. Three new editions provide varying levels of management and integration, customized to fit within organizations of any size. New Help Desk Authority editions, which include both Windows and Web-based interfaces, include: Help Desk Authority Standard Edition: Easy to install solution includes basic ticket tracking, a standard search engine with customizable views and queries, customized reporting and a knowledge base of known issues. Help Desk Authority Professional Edition: An integrated help desk solution, Help Desk Authority Pro Edition accelerates time to resolution by automating issue escalation, leveraging a knowledge base for issue resolution, creating tickets from standard emails, offering a more granular t

Help Desk Authority 8.1 Links Trouble Tickets with Asset Data, Integrates with Desktop Authority and Offers iPhone Client

ScriptLogic Corporation's Help Desk Authority Features Enhanced Asset Management and New Pricing Options http://www.helpdesksoftware.com http://www.helpdesksoftware.com/contact.htm http://www.helpdesksoftware.com/images81/winandwebissue81-large.jpg http://www.helpdesksoftware.com/images81/HDA-transparent-shield-xxs.png http://www.helpdesksoftware.com/btpad_file.xml http://www.scriptlogic.com/link/pl/hda/052909 http://www.helpdesksoftware.com/HDA.exe help desk software,help,desk,software,trouble,ticket,software,tracking,software Comprehensive help desk software Comprehensive help desk and issue trouble ticket tracking software. Comprehensive trouble ticket tracking software for IT and/or customer support desks. User friendly interface,customizable screens and fields, knowledgebase, reporting, robust query, and modules for Asset Management, issue escalation,web self service Comprehensive trouble ticket tracking software for IT and/or customer support desks. User-friendly interface offers customizable screens, custom/required fields, knowledgebase, scrolling message bar, reports, queries, product and contract tracking, etc. Expansion modules for customer self-help via the Web, auto issue escalation, asset inventory/managment, advanced data searches, Active Directory sync, email to ticket conversion. iPhone client too Comprehensive trouble ticket tracking software for for IT and/or customer support desks. User-friendly interface offers, dashboard view, customizable screens, multiple layer issue status tracking, issue folder filing system, hierarchy issue structure, skills based assignment of issues, custom and required user fields, knowledgebase (including HTML editor), product and contract tracking, reports, queries, etc. Expansion modules for customer self-help via the Web, auto issue escalation, asset inventory/management, advanced data searches, Active Directory integration, email to ticket conversion. iPhone client is also available for technicians on the go.