Help Desk Authority
Maximize your help desk’s productivity and reduce the lifecycle of a help desk ticket with seamless trouble ticket tracking software.
Solid, Reliable Issue Tracking
Help Desk Authority is an industry leading, easy-to-install solution that enables your help desk staff to manage end-user issues and keep them from falling through the cracks. With Help Desk Authority you can:
- Replace expensive enterprise software or hard to maintain homegrown solutions
- Increase service levels while reducing help desk costs
- Empower end-users with self service options for creating trouble tickets and accessing a knowledgebase of known resolutions
- Promote efficiency of help desk staff by equipping them with powerful, easy-to-use tools
For all help desk related issues, we provide help desk administrators with both a Windows and Web based ticket tracking system so end-users’ open issues can be addressed in a timely manner, and productivity levels remain in line with business objectives. Additionally, Help Desk Authority can:
- Integrate with Active Directory so end users/help desk administrators can utilize a single sign-on for assigning/updating issues
- Accelerate time-to-resloution for open tickets and notify appropriate parties based on established criteria with automatic issue escalation
- Reduce service requests by leveraging knowledge base articles OR providing advanced data search capabilities
- Discover IT assets across the network to get a more accurate inventory of your hardware and software
Help Desk Authority ’s offers flexible options for managing your help desk:
- Tiered Licensing
- Optional Components
- Integrated Products
- Web and Windows Interfaces
- Customizable Data Tracking and Screens Views
Download a free 30 day evaluation copy of Help Desk Authority
