When helpdesk operators need to respond to an issue,
BridgeSearch allows you to quickly search through data (issues, customer lists, file attachments, etc.) collected in your BridgeTrak helpdesk software database.
BridgeSearch is a powerful search engine tool
that works in conjunction with the helpdesk and tracking applications, BridgeTrak for Windows and BridgeTrak for Web. Not to be confused with the standard query feature in BridgeTrak,
BridgeSearch is a software companion tool that allows users to quickly search their entire BridgeTrak database; including issues, knowledge base, and any file attachments
collected by your organization in response to the needs of customers, BridgeTrak users, or support personnel.
- The BridgeSearch companion tool enables a company's help desk
to create a search index of information from their entire database, including stored issues, knowledge base, customer list, file attachments in common file types (i.e. Word®, Excel®), and more.
- The search index can be quickly updated to provide the most current information.
If operating BridgeTrak tracking software with multiple databases, you can create a search index for each database.
- A flexible query can be run on the search index.
Search requests may include boolean or natural language searches. Other search options, such as word stemming, phonics, or synonyms, can also
be defined by the user.
- Process your search query and within seconds the results appear in an easy-to-read navigational menu.
Quickly pull up the file, attachment, issue, etc. that was found during the query by clicking on the search results.
How does BridgeSearch differ from the standard query feature in BridgeTrak help desk software? The
following chart outlines some of the differences between these two independent but complimentary, powerful search tools.
| Feature |
BridgeSearch |
Standard Query |
| Search the entire BridgeTrak database (issues, customer data, contact data, Knowledge Base, etc.) |
Yes |
No,
issues only |
| Search attachments |
Yes |
No |
| Base reports, notifications, and BridgeAutoEscalate rules, etc. off query |
No |
Yes |
| Creates a searchable index of information |
Yes |
No |
Perform the following search options:
Selected Item (Field) Search
Text Search
Date Selection
Numeric
Equal To
Boolean
Natural Language
Phonics
Stemming
Fuzzy Search
|
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes |
Yes
Yes
Yes
Yes
Yes
No
No
No
No
No |
| Provide fast search to applicable data |
Yes |
Yes |
When you purchase BridgeSearch you will still receive the standard query tool found in BridgeTrak helpdesk software.
Both search tools offer powerful search solutions for your help desk, call center, IT, or tracking operation.
|
