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Automatic Trouble Ticket and Issue Escalation and Notification Software for Helpdesks and Call Centers

BridgeAutoEscalate is a powerful notification and issue escalation tool for your BridgeTrak helpdesk software. More than an email or paging interface, this powerful tool provides a 24/7-MONITORING service over your support issues. BridgeAutoEscalate can be utilized to automatically change an issue's priority, status or field value. Even launch an external program using BridgeAutoEscalate. BridgeAutoEscalate automatically notifies personnel via email or hotlist of important events concerning an issue according to rules you define!

How is this accomplished?

• Issues and trouble tickets are logged and tracked in the central BridgeTrak helpdesk software database using BridgeTrak for Windows or a companion tool such as BridgeAccess.
• Then, from within the BridgeAutoEscalate helpdesk software tool, you define sets of rules that will trigger when actions or notifications take place.
  For example, define a notification rule that specifies:

When COMPANY is ABC COMPANY,
and the issue AGE is greater than 4 HOURS and the issue is not closed then,
change the status to URGENT
add the issue to JOHN'S HOTLIST,
and an EMAIL (to JOHN@KEMMA.COM)

BridgeAutoEscalate will then run in the background at times you designate monitoring the central database checking for the criteria you have defined. When it finds this criteria, BridgeAutoEscalate automatically goes into action!

This powerful companion tool helps businesses manage Service Level agreements by automatically sending problem alerts for issues that are nearing SLA deadlines.

Or use BridgeAutoEscalate to expedite communications: Trigger a one-time notification to inform customers that their support request has been Received or when their issue has been resolved.

BridgeAutoEscalate is a must-have helpdesk software tool for Workflow Management!