Scriptlogic Help Desk Software: Point, Click, Done
IT Asset Inventory & Management Software
Inventory and support IT assets with Help Desk Authority Enterprise Edition
Obtaining a clear view of the IT assets in your organization doesn’t have to be a manual process. Error prone and often difficult to manage, the “do it yourself” approach will likely cause more challenges in the long run. Organizations need to find a way to:
- Extend the lifecycle of IT assets
- Enhance their performance
- Provide fast, effective support for those assets; even if they are not located at the corporate headquarters
Help Desk Authority Enterprise Edition allows you to make informed decisions regarding system upgrades, hardware purchases, software license allocations, etc. and offers a comprehensive means to control, manage and organize the lifecycle of your IT assets.
Asset Inventory
Perform fast, comprehensive audits
- Inventory IT Assets on/off your network
- Perform both scheduled and on-demand audits
- Gather hardware, software and operating system data
- Maintain a central database of all IT asset information (including non-inventoried asset data)
Asset Management
Provide support for assets on the LAN or over the Web
- Track changes to an asset made over the asset's lifecycle
- Ensure software license compliance by tracking license counts
- Quickly open support tickets in Help Desk Authority and attach related asset information to the ticket
- Track, view and report on all issues related to an asset
- Provide remote support to IT assets on or off your network
- Manage remote machines to troubleshoot, diagnose and fix technical issues
Get a free 30 day trial of Help Desk Authority Enterprise Edition and start effectively managing and controlling company IT assets. Download now.
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Software Review:
"Help Desk Authority was replete with time saving and documenting features for the support and help desk environment."
Microsoft Certified Professional Magazine Online
