Help Desk Software with Active Directory Integration

Streamline the maintenance of managing your BridgeTrak Users and Contacts with Active Directory Integration.

Integration with Microsoft's's Active Directory®

When you use Microsoft's Active Directory® to manage your network users, you save time maintaining your network. When you use BridgeTrak to manage internal issue requests, you efficiently manage support requests. Pair the time saving advantages of both BridgeTrak and Active Directory together with this module and you'll facilitate making automatic additions, deletions, or updates to your BridgeTrak User and Customer tables based on data stored and maintained in Active Directory®.

Data Transfer

This timesaving integration module allows you to specify which Active Directory Users should be allowed login privileges to BridgeTrak (as Users) or should be considered Customers who may report Issues (via BridgeAccess). With Active Directory Single Sign-On, end users simply start BridgeTrak and authenticate with the current logged-in AD credentials.Data integration is based on flexible rules that define which Active Directory Groups, within your Organizational Units, should have particular privileges for BridgeTrak For security purposes, network passwords are not transferred into BridgeTrak but are verified from within BridgeTrak upon User login.

Possible data fields to be transferred:

• User ID, Group Name, Email, Mobile Phone, Home Phone, FAX, Primary Phone, First Name, Initials, Last Name

Integration occurs through two methods:

• On Demand - The synchronization of data that allows you to copy the Active Directory Users to your BridgeTrak database can be forced to run.
• Scheduled Basis - The data synchronization process can also be run on a scheduled basis (Hourly, Daily or Weekly). This is one of the "Set and Forget" Services available in BridgeTrak.

BridgeTrak's Active Directory integration is an optional module available for BridgeTrak help desk software. Other modules are available to provide a customer help desk web portal, automatic help desk ticket escalation, advanced help desk data search, and converting emails into trouble tickets.